Conflict is a part of life, but it doesn’t have to be a way of life. This is true in general and it’s true in the workplace. Having procedures in place to minimize and resolve conflict before it affects productivity is essential for successful organizations.
First and foremost, it’s important to recognize that conflict is not inherently bad. In fact, the discussions that develop from conflicting ideas are often the most productive. Teams that respect and appreciate diversity will harness creative differences and be more productive than those that don’t.
When conflict does become a workplace issue, either between management and staff or staff to staff, mediation facilitated by a third party neutral can often resolve the issue and restore the relationship as well. Through the process of mediation, participants learn valuable techniques to resolve future issues independently.
Contact Barahona Consulting and Mediation to explore how we can assist you in this area. Your first consultation is free of charge.